QCTO GUIDE · 2026

QCTO Learner Support Requirements for Skills Development Providers

Learner support should be a real operating process, not merely a policy document. Providers should be able to demonstrate how learners receive information, guidance, support and escalation pathways relevant to their programme.

How should learner support be organised?

Document the learner journey from orientation to completion. Keep evidence of communication, support interventions, reasonable assistance where applicable, complaints or appeals, and learner progress monitoring.

How to use this guide

Start with the registered qualification or programme you intend to offer. Build an evidence matrix, assign responsibility for each item, check document validity and version control, and make sure the evidence can be demonstrated in practice. A strong application is not simply a collection of PDFs; it is a coherent operating system for delivering the programme.

Official QCTO reference

QCTO states that Skills Development Providers offering programmes and qualifications within the OQSF must seek QCTO accreditation and comply with the applicable minimum criteria. The official provider guidance also provides access to accreditation forms, criteria and programme information.